Contact Us

Reasch out to us at BioPlex Peptides for product support, trade enquiries, order assistance, shipping updates, account help, or wholesale supply.

Website or Account Support

If you experience any issues with checkout, product pages, or account access, our support team can help resolve them quickly. Whether it's a technical glitch or a missing detail, we'll ensure your experience on our site remains smooth and reliable.

Service Categories

Browse our service categories below to find the right department for orders, product enquiries, trade support, shipping assistance, and general customer help.

Product Documentation Requests

If your research requires supporting documents, our team can provide COAs, MSDS files, batch details, and customs‑ready paperwork upon request. We ensure all documentation is clear, accurate, and aligned with regulatory expectations for UK and EU laboratories. Simply include the product name and batch number in your message, and we'll prepare the relevant files promptly.

Wholesale & Lab‑Supply Enquiries

We welcome enquiries from laboratories, universities, and research groups seeking larger quantities or ongoing supply. Our team can discuss bulk pricing, consistent batch availability, and tailored documentation to support your workflow. If your organisation has specific requirements, feel free to outline them in your message so we can respond with the most relevant information.

Technical Clarification & Product Identification

If you need help confirming a peptide's scientific name, registry identifier, sequence, or classification, we're here to assist. We provide clear, factual information to ensure you're selecting the correct material for your research. Include as much detail as possible in your message, and we'll respond with precise, reliable clarification.

Shipping Guidance & Delivery Expectations

If you have questions about delivery times, dispatch schedules, or UK/EU shipping routes, our team can provide clear guidance. We aim to make the process transparent, from packaging standards to tracking updates. If you're contacting us about an existing order, please include your order number so we can assist efficiently.

Operational Site — No Visitors

Private Research Facility — We operate as a dedicated research supply facility and are not open to visitors or in-person appointments. All communication is handled efficiently through email so we can provide accurate information, documentation, and support without interruption. This approach allows our team to maintain a controlled working environment and ensure every enquiry receives focused attention. If you need assistance, clarification, or product information, simply reach out via email and we'll respond promptly during our standard working hours.

How We Handle Your Enquiry

Every enquiry we receive is reviewed by a real member of our team, ensuring you get clear, accurate information without automated shortcuts. Technical questions, documentation requests, and product clarifications are handled with precision and care. We prioritise fast, professional communication so you always know your message is being taken seriously and responded to with the attention it deserves.

Working Hours & Availability

Our business operates Monday to Friday, 9:00–17:00 (UK time), ensuring all enquiries, documentation requests, and order support are handled promptly and professionally during these hours. Messages received outside this window are still monitored, and we do our best to respond as quickly as possible once we are back online. While we are not open on UK bank holidays, we understand how important timely shipments are for ongoing research. For this reason, we make every effort to prepare and dispatch orders around these dates wherever possible, keeping delays to a minimum. Our goal is to maintain clear communication and dependable service throughout the week, so you always know when to expect a response and how your enquiry is being handled. Whether you're requesting technical information, checking on an order, or simply reaching out for clarification, we aim to provide a smooth, reliable experience every time.